Shipping policy

ABLAZE offers worldwide shipping from Brazil.

Because every ABLAZE piece is exclusive and made on demand, lead times may vary depending on order volume and material availability. Please always check the current production status via the "Production Status" spreadsheet (available in the "Where is my order?" section in the main menu) or contact us directly through ABLAZE official communication channels.

ABLAZE is committed to ensuring your pieces arrive safely and within the specified timeframes. To that end, the following guidelines govern our Shipping Policy:

 

Production Lead Time, Shipping & Tracking

  • Production Lead Time: Once your order is processed, your piece(s) will be crafted and dispatched within up to 21 business days.

  • Tracking: Shipping labels and tracking numbers are generated at the moment your order is shipped.

  • Carrier Delivery Time: The delivery estimate provided by the carrier—which varies depending on the destination country and chosen shipping method—takes effect only after your order has been dispatched.

 

Shipping Methods & Taxes

  • Shipping options are calculated at checkout and are subject to regional availability in your destination country.

  • Import Duties & Taxes (DAP - Delivered at Place): International orders are shipped under DAP terms. Any customs duties, local import taxes, or administrative fees levied by the destination country are the sole responsibility of the customer upon arrival.

 

Shipping Costs & Free Shipping

  • Shipping costs are calculated automatically at checkout based on factors such as:

    • Package weight.

    • Destination country and postal code.

    • Chosen carrier/shipping method.

  • ABLAZE may offer free international shipping on orders exceeding a specified order value. Minimum spend requirements for active promotions will be displayed on the website or during checkout.

 

Delivery Issues

  • In the event of delivery issues—such as delays, lost packages, or damage during transit—please reach out to ABLAZE immediately through our official channels.

  • Damaged or Tampered Packages: If your package shows visible signs of damage or tampering upon arrival, please refuse the package from the carrier and inform ABLAZE right away.

  • Delays: Occasional delays may occur due to external factors beyond our control (such as customs inspections or seasonal carrier delays). In these cases, ABLAZE will provide full support to ensure your package reaches you as quickly as possible.

 

Shipping Address

  • Providing a correct and complete shipping address is the customer's sole responsibility.

  • If you need to correct or update your shipping address after placing an order, address modifications are guaranteed only if requested within the order’s current production lead time (prior to shipment). To request an address update, please contact us through our official customer service channels.

 

Delivery Attempts & Undeliverable Packages

  • Local carriers usually attempt delivery between one and three times.

  • If a package cannot be delivered due to the recipient's absence, incomplete address details, or failure to clear local customs/pay duties, it will be returned to our distribution center in Brazil.

  • The customer must contact ABLAZE to arrange re-shipment. Additional shipping charges will apply for re-sending returned orders.

 

Contact Information

  • Email: ablazechainmail@gmail.com

  • Instagram: @ablazechainmail

  • CNPJ: 62.151.697/0001-59